Learning Centre
From your first registration to your next complex order.
Your buyer journey
START HERE · 8 STAGESThe guide library
31 guidesBuyer: from registration to your first paid order
The complete buyer journey: verify your company, publish a tender, select a supplier and reconcile payment.
Supplier: from registration to receiving your first payment
Prepare your profile, find suitable tenders, bid, sign, deliver and follow your payout.
Register, confirm your email and access the right workspace
Choose your company role and resolve common sign-in and confirmation issues.
Company verification: documents, extracted fields and review
What to prepare, what Gemini extracts and why trading may remain locked.
Create a tender manually or from buyer documents
Turn a purchase requirement, spreadsheet, PDF or screenshot into a reviewed tender.
Find tenders by specialty, industry and delivery region
Narrow the live tender list to work your company can actually fulfil.
Submit and improve a bid before the auction closes
Understand the countdown, best-price indicators and interactive bid improvements.
Compare bids, award a supplier and open the order
Move from an auction result to a signed commercial relationship.
Review, download and sign your supply contract
Check the English-law agreement, party details and obligations before either signature.
Choose due-date payment, escrow or netting
Which arrangement fits the order, and what each party needs to do next.
Pay an order and track the outstanding balance
Follow order-specific instructions without confusing a payment request with money received.
Provide supplier bank details and supporting payment documents
Make the beneficiary identifiable and resolve missing information privately.
Early payment: propose, review and agree the fee split
Understand buyer savings, supplier net receipts and the separate platform and processing fees.
Understand payment status, confirmations and delays
Distinguish submitted, processing and settled records; know when to raise a query.
Milestone escrow: fund, submit proof, approve and release
Follow the buyer and supplier responsibilities for shipment and delivery milestones.
Bilateral netting: offset reciprocal orders and pay the difference
A practical explanation of the live two-company offset flow and what it does not do.
Split an awarded order into Tier 2, 3, 4 and deeper suborders
Delegate scope while retaining a margin and staying responsible for your own contract.
Supplier-chain payouts: margins, splits and no double funding
Understand where each retained share goes and why a parent is not paid in full again.
Upload six months of bank statements instead of connecting accounting
Prepare private, complete evidence for Gemini company matching and a cash-flow rating.
Understand the supplier cash-flow rating and its reasons
What an A–D, 0–100 assessment means, what can withhold it and who sees the details.
Accounting connections: verify live sync and use the evidence alternative
Avoid treating manually entered figures or a connection label as verified accounting data.
Buyer: approve supplier invoices in Finance
Enter an invoice, attach a PDF or import rows and review the resulting payable.
Use secure Deal chat for specifications and delivery questions
Keep commercial collaboration and attachments inside the Order ID record.
Contact payment staff privately with the mandatory Order ID
Get help with beneficiary details, payment documents and reconciliation without exposing the other party’s request.
Who can see documents, chat, bank evidence and support requests?
Choose the correct channel for each document and protect account access.
Troubleshoot sign-in, the wrong role and restricted actions
A practical checklist before retrying a blocked account or trading action.
Fix incomplete or rejected company verification
Resolve missing pages, legal-name mismatches and unreadable company evidence.
Troubleshoot tender imports, missing bids and expired auctions
Check document extraction, filtering, company status and the submission window.
Why a netting pair is unavailable, pending or rejected
Check reciprocal direction, currency, remaining balances and acceptance.
Why bank evidence did not produce a supplier rating
Correct missing months, identity mismatches, duplicate evidence and unreconciled balances.
Handle incomplete delivery, disputed proof or a payment discrepancy
Preserve evidence, clarify the issue and escalate through the correct Order-linked channel.
Platform glossary
- Anchor Buyer
- The company procuring goods or services and funding the order.
- KYB
- Know Your Business: evidence-based verification of the company identity.
- Order ID
- The shared reference linking a deal, contract, delivery and payment queries.
- Netting
- An agreed offset of eligible reciprocal obligations; a residual may remain payable.
- Milestone
- A defined delivery event with a funding, evidence and approval workflow.
- Retained margin
- The supplier’s share retained from a delegated scope; not a platform fee.
- Beneficiary
- The intended company receiving a payout into its specified account.
- POBO
- Payment on behalf of: supporting documentation may be needed where a payment is made for another entity.
- Residual balance
- The outstanding amount left after an accepted offset or confirmed payment.
- Settled
- A payment reconciled as completed, not merely requested or submitted.