Use secure Deal chat for specifications and delivery questions
Keep commercial collaboration and attachments inside the Order ID record.
Before you start
0 / 1 ready · checklist for this visit
Step 1: Order ID
Step by step
- 1
Open the order’s Deal chat
Buyer, supplier and authorised platform administrators can access the order’s commercial chat. Use it for product specifications, delivery details and clarification of the scope.
- 2
Send a clear, order-specific message
Describe the relevant item or milestone and ask a precise question. Messages are linked to the order. Supported real-time updates keep the thread current without moving the conversation elsewhere.
- 3
Attach commercial evidence
Supported attachments include PDF, PNG/JPG/WebP, CSV, XLSX and DOCX, within the 10 MB limit. Downloads use private signed access. Do not upload sensitive financial evidence intended only for payment staff.
- 4
Keep payment queries private
Use the separate Payment support section for bank details, additional payment documents and processing issues. Buyer and supplier do not see each other’s private support threads.
Expected outcome
An order-linked commercial conversation with controlled document access.
Important checks
- Common external contacts and links are blocked to keep communication on platform. Documents can still contain contact details; this is not a guarantee against leakage.
- Chat messages do not replace signature, proof submission or payment approval actions.
Questions & answers
Why was my message rejected?
Common email addresses, phone numbers, messenger handles and external links can be blocked. Keep the message about the order and attach allowed commercial documents.
Can the buyer see my request to payment staff?
Not through Deal chat. Private payment-support requests are separate and isolated by requesting party.