Contact payment staff privately with the mandatory Order ID
Get help with beneficiary details, payment documents and reconciliation without exposing the other party’s request.
Before you start
0 / 2 ready · checklist for this visit
Step 1: Your Order ID
Step by step
- 1
Open the order’s payment-support section
Use the private support request attached to the order, or find the request in Support. Each requesting party has its own thread with authorised payment staff and platform administrators.
- 2
Include the Order ID
State what needs clarification, amount and currency, and any transfer reference. Attach relevant supporting documents if requested. Never send your account password or bank login.
- 3
Follow the same request
Read and reply in the existing thread rather than opening multiple conflicting requests for the same payment. Keep bank-detail corrections explicit.
- 4
Use email if necessary
Platform communications use blackedgesales@outlook.com. Put the Order ID in the subject for any payment question, describe the issue and avoid sending sensitive credentials.
Expected outcome
A traceable private request that staff can associate with the correct payment.
Important checks
- The other trading party cannot read your private support thread. Commercial Deal chat has different visibility.
Questions & answers
What if I have no Order ID yet?
For registration or pre-award tender issues, use the company name and tender reference where available. An existing-order payment query must include the Order ID.
Can I discuss specifications here?
Use Deal chat for shared commercial questions. Private support is for issues that need payment staff or platform administrators.