Understand payment status, confirmations and delays
Distinguish submitted, processing and settled records; know when to raise a query.
Before you start
0 / 2 ready · checklist for this visit
Step 1: Instruction submitted
Step by step
- 1
Read the order and payment together
The order stage and individual payment status describe different things. A contract may be signed while payment is still pending; an escrow order may have multiple milestone payments.
- 2
Separate instruction from settlement
Pay or Agree & pay records a request for processing. Confirmed reconciliation is needed before the payment should be treated as settled. A receipt needs to match the registered amount and beneficiary.
- 3
Check notifications
Deal-update emails are sent to both parties for key signing, terms, payment, proof, early-payment and matched-receipt events. Email delivery is not a substitute for the current order record.
- 4
Escalate with evidence
Use private payment support with Order ID, amount, currency, transfer reference and the issue. If your bank shows a credit but the platform does not, describe the discrepancy instead of submitting another payment.
Expected outcome
A clear understanding of what has actually completed.
Important checks
- No fixed settlement time is guaranteed by the learning material. Bank, currency and documentation requirements can affect timing.
Questions & answers
Why did I not receive a confirmation email?
Check spam and your registered email. Open the order for the current state and contact support if an expected event is missing.
Does a partial payout mean the whole chain is paid?
No. A funding batch can contain several supplier payouts. Chain completion depends on all required split payouts being reconciled.