Pay an order and track the outstanding balance
Follow order-specific instructions without confusing a payment request with money received.
Before you start
0 / 3 ready · checklist for this visit
Step 1: Review balance
Step by step
- 1
Check the payable balance
Open the order and review amount, currency, paid amount and any payment already in progress. For accepted early payment, use the agreed buyer payable rather than the original invoice total.
- 2
Use the correct action
For a normal order use Pay now; for escrow use Pay into escrow on the relevant milestone. For netting, complete the accepted offset first, then pay the remaining balance.
- 3
Follow the displayed instructions
A payment action creates an instruction for processing. Follow only the current instructions associated with this order. Do not assume clicking the button initiates an automatic bank debit.
- 4
Track confirmation
Check the payment record until settlement is confirmed. If a transfer was made but status has not updated, contact private support with the Order ID, transfer reference, amount, currency and evidence.
Expected outcome
A reconciled payment linked to the order, without duplicate instructions.
Important checks
- Never send a second transfer simply because the first is still processing.
- Current settlement is staff-processed. Do not assume a future BaaS connection is already executing payments.
Questions & answers
Why is Pay now unavailable?
Check verification, signatures, terms, an early-payment offer waiting for a response, and any payment already in progress. Review the on-screen message before retrying.
Can I change currency after sending?
Do not send a different currency without confirming revised instructions through private support.