Milestone escrow: fund, submit proof, approve and release
Follow the buyer and supplier responsibilities for shipment and delivery milestones.
Before you start
0 / 3 ready · checklist for this visit
Step 1: Buyer funding instruction
Step by step
- 1
Buyer funds a milestone
The current escrow template allocates 30% to shipment and 70% to delivery. Use Pay into escrow for the milestone awaiting funding and follow its payment instructions.
- 2
Supplier submits proof
When the milestone permits proof submission, describe the completed event and submit proof on the order. Use secure Deal chat for supporting specifications or delivery files when needed; a chat upload alone does not complete the milestone action.
- 3
Buyer checks and approves
Review the submitted proof against the agreed scope. Use Approve & release only if the milestone has genuinely been satisfied. Ask for clarification if evidence is incomplete.
- 4
Confirm the actual release with staff
The current approval action records milestone approval; it does not itself execute a bank transfer or create an automatic release payout. Check the payment record and request Order-linked staff confirmation of the release. Do not treat Approved as money received.
Expected outcome
A milestone evidence and approval record, with actual release confirmed separately.
Important checks
- A platform status does not certify regulated escrow custody. Confirm any legal custody requirements with the platform before funding.
- Do not approve release simply to clear a notification. Approval is a commercial decision.
Questions & answers
Does approval instantly credit my bank?
No. The approval action records approval, not an automatic payout. Obtain payment confirmation through the order and staff.
What if delivery proof is disputed?
Keep the evidence on the order, clarify scope in Deal chat and raise an Order-linked support request. Do not approve an unsatisfied milestone.