Handle incomplete delivery, disputed proof or a payment discrepancy
Preserve evidence, clarify the issue and escalate through the correct Order-linked channel.
Before you start
0 / 2 ready · checklist for this visit
Step 1: Record discrepancy
Step by step
- 1
Document the discrepancy
State the item, milestone or payment affected, what was agreed and what differs. Preserve delivery photos, specifications and dated records rather than relying on an external call.
- 2
Clarify commercial issues in Deal chat
Ask the other party a precise question about scope or delivery and attach permitted evidence. Keep the exchange linked to the order.
- 3
Do not approve disputed proof
For escrow, Approve & release is the buyer’s confirmation of a satisfied milestone. If evidence is insufficient, seek clarification before authorising release.
- 4
Escalate privately when staff are needed
Use private support for payment discrepancies, sensitive documents or administrator assistance. Include the Order ID and desired resolution. Contract remedies and arbitration depend on the signed agreement; the platform does not promise an automatic refund.
Expected outcome
A documented issue with a traceable resolution path.
Important checks
- A support request does not automatically cancel an order, reverse a transfer or change the contract.
Questions & answers
Can support guarantee a refund?
No refund guarantee is stated here. Resolution depends on the contract, evidence and the actual payment state.