Provide supplier bank details and supporting payment documents
Make the beneficiary identifiable and resolve missing information privately.
Before you start
0 / 3 ready · checklist for this visit
Step 1: Company identity
Step by step
- 1
Use the actual receiving entity
Provide the beneficiary name and bank account or IBAN requested in the relevant order flow. Match the receiving entity to company documents; do not silently substitute a personal account or a different company.
- 2
Complete the payout form
Early-payment offers and supplier suborders request payout details. Fill in all fields shown, check the currency and confirm the account identifier character by character.
- 3
Send extra evidence privately
If payment staff need additional documents or a payment-on-behalf-of document, use Order-linked private payment support. Do not post sensitive bank evidence in public tender text or the commercial chat.
- 4
Confirm corrections before payment
Contact support if details changed or an old offer has no bank information. Include the Order ID. A payment already being processed may need staff review instead of a simple form edit.
Expected outcome
Payment staff can identify the intended beneficiary and reconcile the payout.
Important checks
- Do not assume a bank-detail edit changes an already-issued payment instruction.
Questions & answers
Are my private support messages visible to the buyer?
No. Buyer and supplier payment-support requests are separated; authorised staff can handle each party’s request.
What if my early-payment offer has no bank details?
Ask support to review it. An old offer may need to be declined and re-submitted with complete details before it can be processed safely.