Troubleshoot sign-in, the wrong role and restricted actions
A practical checklist before retrying a blocked account or trading action.
Before you start
0 / 2 ready · checklist for this visit
Step 1: Account check
Step by step
- 1
Confirm the account
Check the email spelling and any confirmation message. Sign in using your own account, not a colleague’s session. If the page appears stale, refresh after saving any draft.
- 2
Check role and verification separately
A supplier and buyer see different workflows. Registration access does not imply Verified company status. Check Company before investigating a disabled trading action.
- 3
Check order prerequisites
Review signatures, selected terms, deadline, outstanding balance and payments in progress. A correctly restricted action is not necessarily an application fault.
- 4
Send a precise support request
Provide company name, page, error and what you were trying to do. For an order-related problem include Order ID. Do not include a password or authentication code.
Expected outcome
A narrowed cause and a useful support request if access remains blocked.
Important checks
- Do not create a second company account to bypass a review or payment restriction.
Questions & answers
Should I keep clicking a button that seems unresponsive?
No. First check for a saved record, error message or pending operation to avoid duplicate instructions.