Why a netting pair is unavailable, pending or rejected
Check reciprocal direction, currency, remaining balances and acceptance.
Before you start
0 / 2 ready · checklist for this visit
Step 1: Same two companies?
Step by step
- 1
Check the two companies and direction
The documented live flow needs opposite obligations between the same two companies. Two orders where the same company is buyer are not reciprocal debts.
- 2
Check currency and eligibility
Compare currency, outstanding amounts and current order stages. Paid or in-progress amounts cannot be casually reused for an offset.
- 3
Check proposal status
Pending means the other party has not completed acceptance. Rejected means no offset was applied through that proposal. Refresh the proposal and balances after a response.
- 4
Resolve residuals correctly
An offset leaves the larger balance outstanding. Pay it on the order. If you believe an accepted proposal did not update balances, contact support with both Order IDs before repeating it.
Expected outcome
A clear reason for the unavailable offset or a targeted support request.
Important checks
- Do not manually mark an obligation paid because a proposal exists.
Questions & answers
Why does a three-company loop not appear?
The learning centre documents the implemented bilateral matching flow, not automatic multi-party ring-netting execution.